Solutions
At RogerForde Systems Group, we recognize that one solution does not fit all.
Our business objective is to assist our clients in “getting the message” by providing customer-focused communication technology solutions only where and when they are needed and cost-justified. We strive to leverage your investment in a voice communication infrastructure that positions your organization for adopting new technologies as they evolve.
How are we different?
First and foremost, we are technology integrators.
That means we are able to provide comprehensive solutions that offer high performance, superior build quality, and reliable, dependable support to our customers.
Since we can select the best fit from many different products, our solution is based entirely on each individual organization’s requirements. Our solutions are scalable, reduce complexity, and deploy quickly. We don't make the products – we make them work for you.
Our product range is wide in several ways:
- Size — We offer different products based on the size of the business – our product base will accommodate companies, from a handful of employees to tens of thousands.
- Function and features — With a variety of products to choose from, we are able to tailor the best solution to suit you.
- CPE to hosted — For small companies, we offer a hosted solutions; larger businesses generally bring their systems in-house for manageability and economy of scale.
- Redundancy — Adaptable to your business requirements all the way to carrier-grade uptime with built-in hot process mirroring and real-time disaster recovery.
We offer proven products from proven companies. Our product offering is feature-rich and comprehensive. We work closely with our partners on new developments – they are eager to hear requests and suggestions which come from our contact with new and existing clients.
In addition to a superb line-up of products we offer the following services:
- Telecommunication consulting services
- Network Management (Voice and Data)
- Security and Remote Access
- Software Design and Development
- Project Management
What are the benefits?
We listen to our clients. The message we get from them is that they want solutions with minimal programming, maximum ROI and controlled costs. We have aligned our product portfolio with this in mind. Here are some of the benefits you can expect from our solutions:
- Flexibility to deploy services based on needs
- Scalability to grow with your organization
- Minimal disruption and re-training of users and operational staff
- Lower cost of ownership due to freedom from third party professional services
- Self-manageability with easy-to-use graphical interfaces
What solutions do we provide?
Here's a sample of the kinds of solutions we offer:
- Call Centre
- Contact Centre
- Reporting and Analytics
- Unified Messaging
- VoIP or VoWi-Fi
- According to Information Week (May 5, 2005 article) “Half of all small to medium-sized companies will use voice over IP by 2008”
- CRM and Web Integration
- Conference Bridges
- Interactive Voice Response (IVR) — Combine voice input and touch tone keypad selection or voice activated responses to pre-determined actions or events
- Computer Telephony Integration (CTI) — Allows all the components of a call centre – telephone switches, interactive voice response units, agent work-stations and databases containing customer information to work together effectively and efficiently.
What industries have we helped?
We are proud to say that our client base spans Canada and the US. Customers from all industries have relied on our communication solutions to enhance their revenue, elevate their customer experience and improve productivity. We have successfully implemented solutions for a variety of industries, including:
- Manufacturing
- Engineering
- Financial services and institutions
- Travel
- Retail
- Call Centres
- High-tech
How can we help you?
Take a look at some of the systems we use, or get in touch with us – we'd like the opportunity to show you how we're different than the old-school telecom companies.
